Two of America’s biggest airlines are facing legal challenges after passengers claim they were tricked into paying extra fees for window seats that had no windows. Delta Air Lines and United Airlines are accused of misleading travelers by selling premium seating without disclosing the lack of an actual view, sparking multimillion-dollar lawsuits in federal courts.
Passenger Complaints Filed
According to the lawsuits, travelers with Delta and United paid extra for window seats only to discover mid-flight that their seats were missing windows altogether. The suits allege this practice deceives passengers who value a window seat experience, especially families with children.
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Legal Action in Courts
The proposed class-action suit against United Airlines has been filed in San Francisco federal court, while Delta faces a separate lawsuit in Brooklyn, New York. Plaintiffs are seeking millions of dollars in damages, citing deceptive practices and unfair charges.
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Planes With Windowless Seats
The complaints specifically highlight Boeing 737, Boeing 757, and Airbus A321 models, where certain seat rows lack windows due to the placement of equipment like air conditioning ducts or electrical conduits. Similar issues occur in other aircraft, though plaintiffs say the problem is not disclosed at the time of booking.
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Hidden Charges Criticized
Both Delta and United reportedly continued to charge passengers extra for these obstructed seats, sometimes hundreds of dollars more, without warning them about the missing windows. By contrast, airlines like Alaska and American clearly label such seats during the booking process.
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Passengers’ Frustration
The lawsuits argue that passengers would never have paid more for a window seat had they known it offered no view. One filing stated: “Had plaintiffs and the class members known that the seats they were purchasing (were) windowless, they would not have selected them, much less have paid extra.”
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Airlines Silent So Far
As of now, neither Delta nor United has issued public statements in response to the lawsuits. Both airlines remain under scrutiny as frustrated passengers push for accountability and transparency in the ticket-booking process.